ITIL Specialist: Drive Stakeholder Value (Course+Voucher)

Master Stakeholder Engagement with ITIL DSV Certification

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification develops the skills needed to build and manage effective relationships with customers, users, suppliers, and partners throughout the service journey.

This complete DSV training package prepares you for the ITIL 4 Specialist: Drive Stakeholder Value certification exam with expert-led training, an in-depth study guide, practice exams, and an included exam voucher.

What’s Included

• The Course- Expert-led video training, 12 months access
• Exam voucher- One attempt
• Study Guide- In-depth study guide covering all exam objectives
• Practice Exams – 100+ questions

Who This Course Is For

• IT service management professionals preparing for the ITIL 4 Specialist: Drive Stakeholder Value certification exam
• Service managers responsible for building and maintaining relationships with customers, users, suppliers, and partners
• Professionals responsible for customer experience (CX), user experience (UX), or stakeholder engagement
• IT and digital professionals involved in managing customer journeys, service relationships, demand, and expectations
• ITIL professionals looking to strengthen their ability to co-create value with stakeholders

What You’ll Learn

This course prepares you for the ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification exam, covering eight key objectives:

• Designing customer journeys
• Targeting markets and fostering relationships
• Shaping demand and aligning expectations
• Onboarding and off-boarding customers
• Ensuring continual value co-creation
• Realizing service value through stakeholder engagement

Why Choose Dion Training?

• Learn from ITIL-certified experts with real-world experience
  
• Comprehensive study materials aligned with ITIL DSV certification objectives
• 60-Day Pass Guarantee – Pass your exam or we pay for your retake
• Official PeopleCert-accredited ITIL training provider